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Loss Mitigation Specialist, Claims Full Time
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Loss Mitigation Specialist, Claims performs an important role in the organization by performing a variety of activities related to the company’s Loss Mitigation functions. The role is responsible for preparing, reviewing, submitting, tracking and monitoring post-loss mitigation workouts (completed short sales and deed in lieu claims) to ensure all claims are processed timely, accurately and in compliance with investor and insurer requirements.
Essential Functions
- Monitor filed claims to ensure acceptance; research and respond to any suspended or rejected claims.
- Update and send manager spreadsheet reflecting status of completed short sales and deed in lieus.
- Download origination and servicing documents in conjunction with individual Investors and/or insurers for underwriting purposes.
- Provide back-up for corporate advance reconciliations and finalizations of short sale files.
- Assist with the preparation of Trial Payment Plans (TPP’S), Type 1 & Type 2 forbearances, overnight shipping labels, and document copying.
- Track receipt of signed Trial Payment Plan; track plan payments and explain Trial Payment Plan terms to borrowers.
- File Claims for Type 1 Forbearances.
- Request, review, and authorize payments to appraisal companies.
- Enter and upload documents to internal imaging system.
- Assist with month-end Trial Payment Report monitoring and Forbearance Reporting.
- Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.
- Prepare complete and accurate call notes, written documentation, etc., and update customer files in system.
- Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.
- Assist with internal and external audit requests.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required; college courses or a Bachelor’s degree in Finance, Business or a related field preferred, along with three or more years total back office mortgage servicing experience required, with at least two years working in loss mitigation related roles.
- Working knowledge of mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
- Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred.
- Strong interpersonal and problem-solving skills.
- Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required.
- Basic math skills required.
- Proficiency with basic internet searches, data entry, Microsoft Word, Excel and Outlook required.
- Familiarity with document retention software; Blitzdoc preferred.
- 10-key by touch strongly preferred.
- Bi-lingual preferred.
Supervision
- Moderate to intermittent supervision required, depending on experience level
- Moderate level of independent judgment and decision-making
- Travel: 0%
Requirements
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Physical: Work is primarily sedentary; occasionally walks and/or stands. |
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Manual Dexterity: Frequent use of computer keyboard and mouse. |
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Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. |
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Environmental: Office environment – no substantial exposure to adverse environmental conditions. |
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary Range: $20.27/hr to $26.83/hr
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
Alternatively, you can view other roles for reentry opportunities at https://reentrycareers.com/