Business Analyst Full Time

Description & Requirements

About Maximus

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.

Globally, Maximus has operations in India, Saudi Arabia, United Arab Emirates, and the United Kingdom.

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus Canada and their dedication to connecting citizens with the services they need from Government agencies.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to request assistance in accessing job openings, applying for a job on this site, completing screening and/or interview questionnaires or participating in any aspect of the recruitment and selection process, please contact us at [email protected]

Department Summary

The Product team at Maximus Canada delivers eHealth software, services and support to 10 Canadian jurisdictions and internationally. The flagship product, Medigent, enables the automated processing and payment of medical claims for Medicare, Pharmacies, Dental and Medical travel. The Product streamlines the beneficiary enrolment and management process, enables provider portals for claim and payee management and provides clinicians with a real-time drug information system tailored to their jurisdiction.

Position Summary

The Business Analyst provides expertise in all aspects of business analyses and health Product Management. This role provides sound analysis of business problems, processes, key stakeholders and customers. Working within a matrix team structure, the Business Analyst provides all stages of the life cycle of preparing solutions, including problem analyses, user requirements definition and clarification, detailed design and configuration, testing, business process redesign, training, user acceptance, and approval for implementation. The Business Analyst provides implementation and production support, performs research, develops options, completes analysis and makes recommendations for technology solutions, including automated solutions, to support priority business needs.

Key Accountabilities:

• Lead customer engagement sessions, including Customer Satisfaction reviews, and actively contribute to Customer User Group forums.
• Facilitate collaboration with diverse stakeholders, ensuring that varying needs across different geographic locations are understood and addressed.
• Take an active role in mapping the Customer Success Journey to align with organizational goals and ensure stakeholder satisfaction.
• Leads improvement meetings with internal stakeholders and external service providers and monitors their performance.
• Lead the development and maintenance of technical documentation, training materials, and process flows, ensuring clarity and ease of understanding.
• Contribute to the creation of Product release notes, manuals, and supplementary documentation such as support matrices and data dictionaries.
• Actively update the central repository of documentation to maintain accuracy and availability for all stakeholders.
• Lead continuous improvement initiatives by driving process optimization, product innovation, and service efficiencies. Promote a culture of improvement by recognizing and implementing innovative ideas from peers that contribute to cost savings and operational excellence.
• Drive process optimization activities to enhance operational efficiency across the organization.
• Reports on progress, achievements and associated results. This includes executive level reporting, management updates and best practice sharing.
• Adheres to corporate asset management standards, policies and procedures for creating, maintaining and storing application source code and documentation.
• Provide significant contributions to Change Management and Release Management while ensuring adherence to ITIL and Project Management standards, promoting compliance with best practices.
• Maintain up-to-date knowledge of emerging technological trends and client requirements, ensuring alignment with organizational strategic objectives.
• Requires a high degree of proficiency in process mapping and documentation, including workflows; designing easy-to-follow templates that standardize processes and facilitate training.
• Must be skilled in stakeholder engagement and requirements gathering, ensuring that new and refined processes meet the practical needs of various departments.

Knowledge Skills & Other Abilities:

• Strong knowledge of formal production support functions and processes in complex eHealth Product suites including implementation & support, release management, change management, functional and technical designs, patches, data fixes, upgrades, test plans and testing.
• Knowledge of and expertise with formal system implementation and project management methodologies, including gap analysis, design, configuration, testing methodologies, user validation and acceptance, implementation, and post implementation production support.
• Strong written communications skills to prepare clear business and solution requirements, business cases, functional design specifications, business analyses and recommendations, executing briefing notes, presentations for various customer forums, user groups and committees, training materials for complex functionality, communications detailing changes to Products.
• Demonstrated analytical and problem-solving skills to effectively conduct problem identification and resolution, impact of proposed design changes, patches, upgrades on the Product and user stakeholder processes.
• Ability to lead, plan and manage requirements including documentation, analysis, testing and feature acceptance.
• Responsible for developing, implementing, and refining critical processes and documentation to support consistent, efficient, and compliant operations within the organization.
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Lead the analysis of business processes and elicitation of requirements for software products.
• Create documentation including requirements, user stories, acceptance criteria, user guides, process flows, and wireframes.
• Translate conceptual user requirements into functional requirements and communicate to project team members.
• Communicate changes, enhancements, and modifications, verbally and through written documentation, to project team members and stakeholders so that solutions are understood.
• Develop, document, and execute test cases.
• Identify and respond proactively to both business and project issues and escalate appropriately.
• Participate in reviews of plans associated with project execution.
• Conduct training sessions, as required.

Preferred Skills

• Experience implementing or maintaining Health systems.
• Digital project experience.
• Consulting experience.
• Strong knowledge of ITIL, SDLC and Agile frameworks.

Education and Experience

• Diploma or degree in Business Administration, Computer Science or a suitable combination of education and previous work experience.
• 5+ years of related work experience with business requirements analysis.
• Experience working with digital health care solutions and health information standards.

Other

• Must be able to pass a Criminal Record Check

What we offer you

We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

• Competitive market-based salaries
• Comprehensive employer-paid benefits
• Competitive paid time off
• Group Retirement Savings Plan
• Hybrid and remote work environments in Canada

Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations and gender identities recognizing that this is paramount for the growth and success of our organization.

Salary Range – $70,000 – $85,000

Maximus Global Core Values

• Accountability – Accepting responsibility to solve problems and rise to each challenge
• Collaboration – Partnering to instill trust and working as one
• Compassion – Empowering humanity by applying empathy and insight to every interaction
• Customer Focus – Cultivating an authentic desire to help others succeed
• Innovation – Embracing change and championing new ways forward
• Respect – Valuing the work we do, who we do it with, and the people we serve

Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted . (No Agencies, Please)

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.

Alternatively, you can view other roles for reentry opportunities at https://reentrycareers.com/