About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact PeopleRelataions@evergreengoodwill.org for any assistance or accommodation requests.
Job Title: IT Service Desk Field Technician
About the Position
The IT Service Desk Field Technician is customer facing support and is responsible for delivering timely support to users in Evergreen Goodwill’s administrative offices and our stores across our operating region. Support is provided through phone, email, in-person and Microsoft Teams. This role also creates and manages inbound user support requests and escalating support issues as needed within the IT Support Teams.
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Certificates, Licenses, or Registrations:
• Valid WA State driver’s license and proof of insurance.
Computer/Technology Skills:
Physical Abilities
While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-50 pounds and to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
Essential Mental/Sensory Abilities :
Work Environment: Retail store and office environment, intermittent noise, some location travel. Dust, temperature varies. Must be able to work a flexible schedule, possibly including one weekend day and part of a rotating On-Call after hours support team. Must have reliable vehicle as this role requires travel to locations.
General Description of All Benefits
Evergreen Goodwill provides the following benefits to employees:
https://evergreengoodwill.org/evergreen-goodwill-employee-benefits
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.
Job Family: Information Technology
Pay Type: Salary
Min Hiring Rate: $50,000.00
Max Hiring Rate: $60,000.00
Alternatively, you can view other roles for reentry opportunities at https://reentrycareers.com/
Tagged as: Freelance