Licensed Optician Full Time

Put your Kentucky ABO License to work onsite at our Hebron, KY location.

Are you an Optical Expert ready to take on a challenging and rewarding role in customer service? Join us at ZEISS as our Customer Service Support Optical Expert and become a key player in managing and resolving complex customer issues.

At ZEISS, we pride ourselves on delivering exceptional customer experiences. As a leading provider in the optical industry, we are dedicated to providing top-notch service to our valued customers. Now, we’re seeking a skilled Optical Expert to join our Customer Service team and elevate our service standards.

Customer Service Support Optical Expert is responsible for managing and resolving the difficult customer issues/situations. These concerns can come from many different areas, including emails and calls. The Optical expert will be responsible for handling all correspondence via all channels within Customer Service. They will assist in the training of Customer Service Representatives. The Expert has a high degree of optical knowledge, complete knowledge of all lab processes and stays up to date with changes. This position requires little or no supervision.

Responsibilities:

• Acts as an expert in managing and resolving difficult customer and / or sales issues including providing alternatives.
• Verifies lens prescriptions of ordered lenses.
• Follows-up with customers on updates regarding escalated orders.
• Manages all correspondence with customers via email and phone.
• Documents pertinent information in the provided tools.
• Follows safety standards and reports any safety concerns to leadership.
• Assisting in the optical training and development of Customer Service Representatives.
• Performs other duties as assigned.
• Provides inbound/outbound phone support as needed.

Requirements:

• Education experience- High School Diploma / GED
• State Licensed Optician required
• ABO Certification required
• 3 – 5 years retail customer service experience
• 2 years of optical dispensing experience
• Experience with management systems (i.e. DVI, SAP, Eyefinity, SAP, Portal or equivalent)
• Data entry experience
• Keyboarding experience including 10-key
• Experience using computer and Microsoft Office Suite

MUST BE ABLE TO WORK SATURDAYS

Your ZEISS Recruiting Team:
Emilio Arias, Lindsay Walker

Alternatively, you can view other roles for reentry opportunities at https://reentrycareers.com/

Tagged as: Freelance