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Program Coordinator (Globe Leadership Institute) – 12 month contract Full Time
COMPANY OVERVIEW:
The Globe and Mail is a national icon and one of Canada’s most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we’ve garnered international acclaim for our data visualization, design, and creative storytelling.
We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees’ growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.
No matter your position at The Globe, you’ll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.
Position Overview:
We are seeking a Program Coordinator to join our team. Reporting to the Program Director, the ideal candidate will collaborate with project teams to coordinate all aspects of The Globe and Mail’s Leadership Institute and ensure project requirements are met. This role involves following up on marketing leads, coordinating open houses, producing and operating courses, and managing our presence at ROB Magazine events. Experience in B2C sales, customer service, and event coordination is a plus. This role is a hybrid position based out of our Toronto office. This is a 12 month contract role.
Key Responsibilities:
- Course Production and Operation:
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- Produce and operate courses, including virtual sessions on platforms like Zoom.
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- Ensure smooth execution of all course-related activities.
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- Prepare and coordinate program and project documentation, including contractual documents and agreements, and the scheduling of meetings.
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- Work closely with the Program Director, Project Manager, and functional departments to update project information documents and periodic reports.
- Event Coordination:
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- Market, coordinate, and produce open houses to attract potential customers.
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- Coordinate and lead our presence at ROB Mag events, ensuring strong and professional representation.
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- Book and coordinate with journalists and experts for various events and programs.
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- Ensure all logistics are handled efficiently.
- Customer Service:
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- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
- Marketing Lead Follow-Up:
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- Utilize CRM and e-mail campaigner tools to follow up on marketing leads.
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- Maintain accurate records of interactions and outcomes.
- B2C Sales:
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- Drive sales initiatives and strategies to meet and exceed targets.
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- Engage with customers to understand their needs and provide tailored solutions.
Qualifications:
- Bachelor’s Degree or College Diploma
- Strong organizational and multitasking skills.
- Proficiency with CRM tools and virtual meeting platforms (e.g., Zoom).
- Excellent communication, customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in event coordination is a plus.
- Proven experience in B2C sales and customer service is a plus.
SALARY: Commensurate with qualifications and experience.
WHY CHOOSE THE GLOBE:
The Globe’s mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities. The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability.
As Canada’s most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.
WE OFFER:
- Competitive compensation to ensure we hire, retain and reward team members
- Hybrid work environment that promotes work-life balance
- Generous vacation and flexible work arrangements
- Parental leave top-up
- Competitive health and dental benefits
- Defined Benefit pension plan
- Annual wellness subsidy
- On-site chiropractor and registered massage therapist
- Employee and family assistance program
- Free digital subscription to globeandmail.com and 40% off other Globe products
- Education assistance for external training courses
SUPPORTING YOUR GROWTH:
- We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
- There are lateral and upward advancement opportunities for rewarding and developing careers.
- We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
- We support continuing education and provide both internal and external opportunities for training and development.
VACCINATION POLICY:
All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval. If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.
THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACE
The Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.
The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
Alternatively, you can view other roles for reentry opportunities at https://reentrycareers.com/