Regional Service Supervisor, Central Canada Full Time

Here are some of the great benefits that we offer:

• Competitive wage
• Company paid health and dental benefits
• Paid vacation and an annual bonus
• DCPP and Company Match
• Opportunity for career stability and growth
• Tuition reimbursement program
• Personal protective equipment provided, or cost of purchase is reimbursed 

RESPONSIBILITIES:

• Provide leadership in the Safety Goals and procedures throughout our organization.
• Lead Technical Operations within the Vaughan facility, including head and equipment repair operations.
• Lead Central Field Service team, providing scheduling and coordination support.
• Manage Service training efforts for North American Service teams.
• Support Vaughan manufacturing teams as required.
• Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
• Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
• Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects. 
• Support all Vaughan and central Service team Staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
• Apply sound decision-making skills and find solutions for practical day to day problems.
• Work with Service Manger to resolve any personnel issues.
• Work with Service Manger to resolve any internal or external customer complaints. 
• Communicate business activities through our organization in written and verbal form.
• Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
• Other related duties and responsibilities as required or assigned

POSITION (s) Supervised:

• Head/Tool repair, equipment prep/repair Operations.
• Central Field Service Team Operations 
• Field Service Administrative Assistant, Central Canada
• Others as specified by Management.

EQUIPMENT KNOWLEDGE:

• Ability to use a laptop, smartphone and other devices normally used in conducting business via remote access in various geographic settings.

ROLE REQUIREMENTS:

• A bachelor’s degree in operations management or 5 years related experience in a technical role, prior leadership experience preferred.
• Working knowledge of the packaging business and/or Service business is preferred. 
• 2+ Years’ experience and/or certification in Continuous Improvement, Six Sigma, or Lean Manufacturing.
• 2+ Years’ experience in a manufacturing environment.   
• Excellent interpersonal and verbal communication skills.
• The ability to operate standard shop and warehouse equipment and to assist others in the training to do so. 
• Proficiency in Word, Excel, Outlook, PowerPoint

PHYSICAL DEMANDS:

• The physical ability to evaluate operational needs and concerns related to industrial packaging equipment and Parts.
• The ability to work in high stress and challenging situations.
• The ability to Safely work within a production environment.
• Must be able to safely visit and evaluate a production environment which may include:
• Hot and cold temperatures, climbing stairs, wearing required PPE, following local safety protocols, standing, walking. Stooping for extended periods of time
• Must be able to travel both in country as well as internationally via car, plane, rail as needed. Overnight travel expectation is up to 20%.

WORK ENVIRONMENT:

• Environment can fluctuate between extreme cold and extreme hot conditions.  Must be able to withstand either.

SAMOMM

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